All You Need

To Know









All items are shipped via U.S. Postal Service and take approximately 2-3 business days once items are shipped, tracking numbers will be sent to the email address provided with the purchase.

Orders are processed within 1-2 business days before shipping (pre-orders excluded). 


THATS SO CHARMING  isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. THATS SO CHARMING  does not hold responsibility for packages that state they have been delivered. 


If items have not been received, they can be located by using the tracking number or contacting your local post office.

If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.



Returns/ exchanges 


No returns or exchanges. All sales final! 


For further information feel free to email us at


Thank You!


Contact Us


500 Terry Francois Street,

San Francisco, CA 94158

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